Legal

Privacy Policy

1. Who We Are

Gravity Host (trading name of GK Tools Ltd) is a UK-based web hosting provider offering cPanel hosting, domain registration, and website services.

2. Data We Collect

We collect your name, email address, billing details, and website data as needed to deliver hosting and support services.

3. How We Use Data

We use your data to manage your account, process payments, provide technical support, and maintain our services. We do not sell your personal data to third parties.

4. Data Sharing

We may share data with payment processors or domain registries as necessary to provide our services. All partners are required to be GDPR-compliant.

5. Security

We take reasonable measures to protect your data, including encryption and secure systems. However, no system is 100% secure.

6. Your Rights

Under GDPR, you have the right to access, correct, or delete your personal data. To exercise these rights, contact us at support@gravityhost.co.uk.

7. Cookies

We use essential cookies for login and session management on the customer portal. We also use Google Analytics cookies (see Analytics below) on the public website — these can be disabled at the browser level or by opting out of Google Analytics globally.

8. Analytics

We use two analytics tools on our public website:

Matomo (self-hosted, primary)

Matomo is an open-source analytics platform that runs entirely on our own infrastructure in the United Kingdom — your data is never shared with third parties or sent abroad.

The data Matomo collects is limited and anonymised:

  • Pages visited and time spent on each page
  • Referring site (how you arrived here)
  • Approximate location (country/region only; the last two octets of your IP address are discarded before storage)
  • Browser, device type, and screen resolution (for compatibility checks)
  • Outbound link clicks

Matomo is configured to be cookieless and respects your browser's "Do Not Track" preference.

Opt out of Matomo:

Google Analytics (third-party)

We also use Google Analytics 4 to supplement our visitor data. Google Analytics is operated by Google LLC and may transfer data outside the UK. It sets cookies in your browser (e.g. _ga, _gid) to recognise returning visits.

The data Google Analytics collects includes pages visited, traffic source, approximate location, device and browser. It does not collect your name, email address, or any account information.

Opt out of Google Analytics: install the official Google Analytics Opt-out Browser Add-on, or use browser-level tracking-protection.

9. Changes to Policy

We may update this policy from time to time. Significant changes will be posted on this page. Continued use of our services means you accept any updates.

10. Contact Us

Questions about privacy? Email support@gravityhost.co.uk.