Terms of Service

1. Introduction

Welcome to Gravity Host ("we", "us"). These Terms govern your use of our hosting, domains, and website services. By using our services, you agree to these Terms. If you disagree, please do not use our services.

2. Services Provided

We offer:

  • Web Hosting: cPanel hosting with SSD storage, unlimited bandwidth, SSL, email hosting @ your domain, 1-click installers (WordPress, Nextcloud, OpenCart, etc.).
  • Domain Registration: Registration and management of domain names (.com, .co.uk, etc.). Domains extra, typically from about £10/year.
  • Professional Services: Support for setup, migrations, theme/plugin configuration, performance tuning, ecommerce, and more.

Details are on our website and in your client area.

3. Account Responsibilities

You agree to:

  • Provide accurate billing and contact information.
  • Keep login credentials secure.
  • Use services lawfully and responsibly.

You are responsible for all actions under your account.

4. Acceptable Use

You must not use our services to:

  • Host illegal content (pirated software, hate speech, etc.).
  • Send spam or perform malicious activities (e.g., DDoS).
  • Overuse resources in a way that affects others.

We may suspend or terminate accounts violating these rules.

5. Payments and Billing

Fees are due as shown in your client area. We accept card, PayPal, bank transfer. Late payments may lead to suspension. Prices include VAT when applicable.

6. Refunds and Cancellations

30-day money-back guarantee on hosting plans. Domain registrations and completed professional services are non-refundable. Cancel recurring services in your client area with 30 days’ notice.

7. Service Availability

We aim for 99.9% uptime but cannot guarantee against all outages. We are not liable for losses due to downtime beyond our control.

8. Data and Privacy

We process your data per our Privacy Policy (GDPR compliant). You are responsible for your website content and hosted data.

9. Termination

We may terminate for non-payment, abuse, or Term violation. After termination, data may be deleted after 30 days.

10. Limitation of Liability

To the fullest extent allowed by UK law, we are not liable for indirect or consequential losses. Our maximum liability is the amount you paid in the last 12 months.

11. Governing Law

These Terms are governed by the laws of England and Wales. Disputes are resolved in UK courts.

12. Changes to Terms

We may update these Terms. Updated versions will be posted here with date. Continued use means you accept changes.

13. Contact Us

Questions? Use our support portal or email support@gravityhost.co.uk.