Cookie Policy
Last updated: 4 November 2026
1. Who We Are
This site is operated by GK Tools Ltd, trading as Gravity Host, company number 16434833, registered office 483 Green Lanes, London, N13 4BS, United Kingdom. ICO registration ZB899192. Contact: support@gravityhost.co.uk.
2. What Cookies Are
Cookies are small text files a website stores in your browser. Some are essential for the site to work; others are optional and only set with your consent.
3. Essential Cookies (Always On)
These keep you logged in to the customer portal, maintain your session securely, and remember your cookie choice for one year so we don't ask you again. They cannot be switched off because the service will not work without them.
One further first-party cookie, gh_src, remembers for 30 days how you arrived (the search engine, AI assistant or website that linked here and the first page you landed on) so that if you send us an enquiry or place an order we know how you found us. It holds no personal data, is never read by scripts in the page, is not shared with any analytics service, and you can delete it in your browser at any time.
Where prices are shown, two small first-party cookies remember which currency to show them in: gh_ccy holds a currency you pick yourself (180 days), and gh_ccy_geo holds the currency for the country your connection comes from, worked out once from your IP address (30 days). A currency you pick always comes first. If you have not picked one, a page in another language shows the currency of that language (euros on our German, French, Spanish, Italian and Dutch pages, and złoty or euros on our Polish pages), and our English pages show the currency for your country. Choosing a language never sets either cookie. They hold only a three-letter currency code and are read by no one else. An older cookie, gh_ccy_lang, is no longer used and is deleted when you next pick a language.
If your connection comes from a country with a language or currency we offer and you are not already using it, a small bar at the top of the page asks whether you would like to switch. To show it we ask our server once per visit which country your connection comes from, and your browser keeps that answer (gh_geo, in its storage for this tab) only until you close the tab. Your answer is kept in a first-party cookie, gh_offer, for one year so we never ask again. It holds only yes or no and is read by no one else.
4. Analytics
We use two optional tools. Matomo is self-hosted on our own UK infrastructure, remains cookieless, and only runs after you choose Accept. It counts anonymous page and portal-section visits, engagement time, scroll milestones, important section views, generic navigation or form actions, and which fixed hosting size was previewed or chosen. It never receives form contents, account identifiers, customer or searched domain names, invoice references, URL query strings, or payment details. Google Analytics 4 also only runs after Accept. It sets cookies (such as _ga and _gid) to recognise returning visits, and Google may transfer this data outside the UK under UK-recognised safeguards.
Playing back a visit (OpenReplay, on our own UK server) also only runs after Accept. It lets us play a visit back like a video, including what was typed into forms, so we can spot problems and fix them; passwords, one-time codes, payment details, transfer codes and licence keys are always hidden, and visits we play back are deleted after 90 days. A first-party cookie, gk_replay_consent, remembers for one year whether you agreed to this, and after you accept, browser storage entries named __openreplay_* tie the pages of one visit together, and a cookie for this visit only, gh_replay_url, holds the link to that visit's playback so it can be noted with your order; choosing Reject clears those entries and that cookie. Full details are in our Privacy Policy.
After you choose Accept, a first-party cookie, gh_journey, also keeps a short list of the last few pages you looked at on this visit for one day, along with the main steps you took (for example searching for a domain or going to pay, never what you typed), so if a payment goes wrong we can see what happened and help you.
5. Language Translation (Optional)
Our public pages are available in other languages from the switcher in the bottom-left corner. Each language is its own page address (for example /de/), translated in advance and served from our own server: choosing a language sends nothing to Google and no cookie is needed to remember it. (Our pages do load web fonts from Google's font servers on any visit; that request carries no cookie of ours and no page content, and it is not translation or analytics.) Choosing a language sets no currency cookie; the currency a page in another language shows is described above. Until 5 November 2026 the switcher used Google Translate and stored a googtrans cookie; it is no longer used and our pages delete it if your browser still has it.
Translations are provided for convenience only. English is the original and is the version that applies. Please read our prices, hosting terms and Terms of Service in English before you buy.
6. Your Choices
When you first visit, our banner asks whether we may use these optional tools, with Accept and No thanks. Choosing No thanks sends no Matomo, Google Analytics or visit playback requests and clears any historic analytics cookies from this site. You can change your mind at any time using "Cookie settings" or "Analytics settings" in the footer, and you can delete cookies through your browser settings.
7. More Information
Full details of what we collect and why are in our Privacy Policy. Questions: support@gravityhost.co.uk.