Knowledge Base — Gravity Host

How to set up automatic billing for your invoices

You can save your payment details securely with Stripe so that future invoices are paid automatically. Most invoices are for your domain renewals and web hosting, but this applies to any invoices on your account. Step 1: Sign In Go to gravityhost.co.

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How to block or filter unwanted emails (spam) in your inbox

If you are receiving unwanted emails (spam) to your domain email accounts (like contact@yourdomain.com), you can easily filter or block these messages using your cPanel control panel. Common Problem Example I received dozens of spam messages today fr

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How to reset your client area password

If you've forgotten your Gravity Host password, you can reset it easily. Here's how: Option 1: Reset via Email Go to gravityhost.co.uk/account Below the Sign In button, click Forgot password? Enter the email address linked to your Gravity Host accoun

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How to install WordPress with Softaculous in cPanel

Setting up a WordPress website is quick and easy using Softaculous in your cPanel hosting control panel. Follow the steps below to get started: Step-by-Step Guide Log in to cPanel From your dashboard, click the cPanel button next to your domain. This

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How to force SSL with .htaccess?

Why Force SSL? All Gravity Host accounts include free SSL certificates via Let's Encrypt. However, visitors might still access your site via http://. Forcing SSL ensures every visitor gets the secure https:// version automatically. Method 1: .htacces

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Domain transfer guide

Before You Transfer A transfer moves who looks after your domain name. Your website and email are a separate choice, so decide first where they will live. 1. Where will your website and email live? Not live yet: no worries. Move the domain now and se

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Setting up email on your domain

Creating an Email Account Log in to cPanel from your dashboard Go to Email Accounts Click Create Enter the username (e.g. hello for hello@yourdomain.com) Set a strong password and click Create Accessing Your Email Webmail: Go to webmail.yourdomain.co

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Domain renewal notifications — what to expect

How Domain Renewal Notifications Work To ensure you never lose your domain, Gravity Host sends automatic renewal reminders before your domain registration expires. When You'll Hear From Us Here’s what to expect as a renewal comes up: About 30 d

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Pointing your domain to Gravity Host (nameservers)

When Do I Need to Change Nameservers? If your domain is registered with another provider (like GoDaddy, Namecheap, or 123-reg) and you want it to use your hosting with us, you need to point the domain's nameservers to us. Gravity Host Nameservers NS1

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How to transfer a domain to Gravity Host

The short version Moving a domain to us takes a few minutes of your time. We do the rest, and email you when the transfer starts and when it's done. .com, .net, .org and most others At your current provider, unlock the domain and get its transfer cod

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Getting started with your hosting account

Welcome to Gravity Host Your hosting account is ready to use. Here's how to get started: 1. Log in to cPanel From your dashboard, click the cPanel button next to your domain. This logs you straight in — no separate password needed. 2. Set up your web

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Understanding your hosting plan

What's Included Every Gravity Host plan includes the same features — the only difference is storage space. StorageNVMe SSD (chosen at signup) Bandwidth1 TB/month CPU / RAM2 cores / 2 GB (CloudLinux isolated) WebsitesUnlimited EmailUnlimited accounts

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How to migrate your website to Gravity Host

Moving Your Site Switching hosting providers is easier than you think. Option 1: We Handle It Open a support ticket with your old hosting details and we'll migrate everything for you — website files, databases, and email accounts. Option 2: cPanel Tr

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How to upgrade or downgrade your hosting plan

How Upgrades Work Every Gravity Host plan includes the same features — the only difference is storage space (15 GB, 20 GB, 25 GB, 30 GB). You can upgrade at any time and the change takes effect immediately. How to Upgrade Log in to your client area O

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How to add your email to your phone

Quick Setup (iPhone & Android) Your Gravity Host email works with any email app. Here are the settings you need: Connection Settings Incoming (IMAP)cpanel.gravityhost.co.uk port 993 (SSL) Outgoing (SMTP)cpanel.gravityhost.co.uk port 465 (SSL) Usernam

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Server outbound IP for API whitelisting

When Do I Need This? If your website connects to a third-party API that requires IP whitelisting (like a payment gateway, domain registrar, or external service), you need to know which IP address our server uses for outbound connections. Server IPs T

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Backups & restoring your website

Automatic Daily Backups Every Gravity Host account is backed up daily using JetBackup. Backups are taken every day and kept off-site, giving you a safety net if anything goes wrong. JetBackup lists every date you can restore from, so open it to see e

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Why can't I see my website changes?

The Most Common Cause: Browser Cache Your browser saves copies of web pages to load them faster. When you update your site, your browser might still show the old cached version. How to Fix It 1. Hard Refresh (Try This First) Windows/Linux: Press Ctrl

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How to check and manage disk usage

Checking Your Usage Your dashboard shows a storage bar for each hosting account. For a detailed breakdown, click Manage on your hosting service, then click Disk Usage in cPanel. What Uses Space? Website files — HTML, CSS, JS, images, uploads (usually

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How to change your PHP version

Why Change PHP Version? Some WordPress plugins, themes, or applications require a specific PHP version. Gravity Host supports multiple PHP versions that you can switch between at any time. How to Change It Log in to cPanel from your dashboard Find Mu

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Managing DNS records with Zone Editor

What is DNS? DNS (Domain Name System) translates your domain name into the IP address where your website lives. You may need to edit DNS records to point your domain to external services, verify domain ownership, or configure email routing. Accessing

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How to manage databases with phpMyAdmin

Accessing phpMyAdmin From your service page, click phpMyAdmin in the quick access grid. This opens the database management tool directly — no separate login needed. Common Tasks Importing a Database Select your database from the left sidebar Click th

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Understanding your invoice

Invoice Reference Numbers Every invoice has a unique reference like INV-4A28. Use this when contacting support or making bank payments. Common Invoice Types Web Hosting — Annual renewal for your hosting plan (e.g. "25 GB — yourdomain.com") Domain Reg

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How to cancel a service or domain

We Make Cancellation Simple We don't believe in making it difficult to leave. If you need to cancel, just open a support ticket and we'll take care of it. How to Cancel Go to your Support page Open a new ticket with the subject "Cancellation Request"

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Connect your domain's email to Microsoft 365

If you'd rather receive (and send) the email for your domain through Microsoft 365 — using Outlook on the desktop, web, and mobile — instead of cPanel webmail, this guide walks through every step we use ourselves. Heads up: Once mail flow moves to Mi

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How to upload files using File Manager or FTP

Option 1: File Manager (Quick & Easy) cPanel's built-in File Manager lets you upload, edit, and organise files directly in your browser — no software needed. From your dashboard, click cPanel Open File Manager from the Files section Navigate to p

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SSL certificates — free HTTPS for every domain

Free SSL Included Every domain hosted with Gravity Host automatically receives a free SSL certificate via Let's Encrypt. There's nothing to buy, install, or configure — it just works. How It Works SSL certificates are issued automatically when you ad

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